FAQs
Please be advised that the track and trace number quoted will only show once Royal Mail have delivered or attempted delivery.
Tue, 24 Nov, 2020 at 8:13 AM
Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you faster, we have a guaranteed next day...
Mon, 4 Oct, 2021 at 10:01 AM
We are very sorry to hear that you have a problem with your order. If you have received broken light bulbs, we will require a picture of the broken goo...
Mon, 4 Oct, 2021 at 10:02 AM
To make it easier, we show the value of goods inclusive of VAT on our website but at checkout we breakdown the values to show the value exclusive of VAT. ...
Tue, 24 Nov, 2020 at 8:14 AM
Of course, our aim is to provide you with the highest levels of customer service whether you may have changed your mind, or experienced a problem with regar...
Mon, 4 Oct, 2021 at 10:01 AM
The Carriage Insurance/ Protection Plus charge is optional and offers additional coverage in case the products were ordered incorrectly or are no longer nee...
Tue, 24 Nov, 2020 at 8:14 AM
On our shipment confirmation email, there is a link where you can download your VAT invoice at any time for your convenience.
Tue, 22 Dec, 2020 at 1:09 PM
An account with us is a great way to view recent orders, manage shipping and billing addresses and enjoying an automatic 5% discount at checkout on every or...
Tue, 24 Nov, 2020 at 7:32 AM
Our standard delivery charge for orders under £40.00 nett is £3.95. Over £40.00 nett standard shipping is free in mainland UK. We also offer some next...
Wed, 2 Feb, 2022 at 12:09 PM
If you selected our standard shipping, it can take up to a week for Royal Mail to deliver the order. We thank you for your patience and if you still ne...
Tue, 24 Nov, 2020 at 9:27 AM