FAQs

Why is tracking not working?
Please be advised that the track and trace number quoted will only show once Royal Mail have delivered or attempted delivery.
Tue, 24 Nov, 2020 at 8:13 AM
How long will the delivery take?
Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you faster, we have a guaranteed next day...
Mon, 4 Oct, 2021 at 10:01 AM
I have a problem with my order.
We are very sorry to hear that you have a problem with your order.  If you have received broken light bulbs, we will require a picture of the broken goo...
Mon, 4 Oct, 2021 at 10:02 AM
Why is tax added to my order at checkout?
To make it easier, we show the value of goods inclusive of VAT on our website but at checkout we breakdown the values to show the value exclusive of VAT.  ...
Tue, 24 Nov, 2020 at 8:14 AM
Can I return my order?
Of course, our aim is to provide you with the highest levels of customer service whether you may have changed your mind, or experienced a problem with regar...
Mon, 4 Oct, 2021 at 10:01 AM
What is the carriage insurance for at checkout?
The Carriage Insurance/ Protection Plus charge is optional and offers additional coverage in case the products were ordered incorrectly or are no longer nee...
Tue, 24 Nov, 2020 at 8:14 AM
I need a VAT invoice for my order.
On our shipment confirmation email, there is a link where you can download your VAT invoice at any time for your convenience.
Tue, 22 Dec, 2020 at 1:09 PM
What are the benefits of an account?
An account with us is a great way to view recent orders, manage shipping and billing addresses and enjoying an automatic 5% discount at checkout on every or...
Tue, 24 Nov, 2020 at 7:32 AM
How much is shipping?
Our standard delivery charge for orders under £35.00 nett is £2.95. Over £35.00 nett  standard shipping is free in mainland UK. We also offer some next...
Tue, 24 Nov, 2020 at 8:15 AM
Where is my order?
If you selected our standard shipping, it can take up to a week for Royal Mail to deliver the order.  We thank you for your patience and if you still ne...
Tue, 24 Nov, 2020 at 9:27 AM